Terms of Service

These terms are an agreement between you and Pacific Alco Holdings LLC (“overhops”, “we”, “us”). They apply when you visit overhops.ai, create an account, search, book a session, offer services, or post on the feed. By creating an account or using overhops, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use overhops.

In these terms, a client is anyone who books a session, and a consultant is anyone who offers services. One account can be both.

• You must be at least 18 years old and able to enter a binding contract.
• Give accurate information and keep it up to date. One person per account; don’t sign up for someone else without their permission.
• You can sign in with a password, with Google, or both, and manage this in your dashboard settings. Changing how you sign in needs a recent sign-in, and we email you about each change. If Google is connected to an account whose email address hasn’t been confirmed, we first email a one-time link to that address.
• Keep your password safe. You are responsible for what happens under your account. Tell us right away if you think someone else has used it.
• You can stop using overhops at any time. To close your account, email contact@overhops.ai.

overhops is a marketplace that helps clients find consultants and book time with them. We provide the search, profiles, scheduling, payments and booking emails. Consultants are independent. They are not our employees, agents or partners, and they decide what they offer, how they run their sessions and what they charge.

Profiles, credentials and work history come from consultants themselves. We don’t check every claim, and calling someone a “consultant” or “expert” is not a guarantee of their qualifications. Use your own judgment before you book.

Our search uses AI to match what you type with consultant profiles. Results and the “why this matches” notes are suggestions, not endorsements.

Sessions are for general guidance, coaching and information. Unless a consultant expressly agrees otherwise with you in writing, and is licensed to do so where you live, a session is not legal, medical, financial, tax, mental-health or other licensed professional advice, and it does not create a lawyer-client, doctor-patient or similar relationship. For decisions with serious consequences, consult a licensed professional. In an emergency, contact your local emergency services.

• Prices are in US dollars and shown before you book. Some services are free.
• When you book a paid session, we hold the time for 15 minutes while you pay through Stripe’s secure checkout. The booking is confirmed once payment succeeds. If payment doesn’t go through in time, the hold is released.
• overhops collects the payment and pays the consultant their share after the session. Your card statement shows overhops, not the consultant.
• Times are shown in your own time zone. Paid sessions usually take place in a private overhops video room that you join from your booking; some consultants use their own meeting link instead. Free sessions use the consultant’s own meeting link. You’ll find the link on your booking and in your confirmation email. Please be on time; a session isn’t extended because someone joined late.
• Cohort (group) sessions have a fixed date and a limited number of seats.

Refunds go back to the card you paid with. Stripe usually takes 5–10 business days to show them.

• You cancel more than 24 hours before the session: you get the price back minus the card processing fee Stripe charged on your payment (typically 2.9% + 30¢). The exact amount is shown before you confirm the cancellation.
• You cancel 24 hours or less before the session: the booking is cancelled but there is no refund, because the consultant kept that time for you.
• The consultant cancels: you get a full refund, including the processing fee.
• Your payment arrives after the hold expired and the time is no longer available: we refund it minus the processing fee.
• We cancel the session because of an action on an account or service (see “Reports, warnings and account actions”): if the consultant’s account or service is the reason, you get a full refund; if your own account is suspended or closed, you get the price back minus the processing fee.
• Something went wrong with a session (for example, the consultant didn’t show up): email contact@overhops.ai within 7 days. We’ll look into it, including when each of you joined an overhops video room, and may refund you in part or in full.

Please contact us before disputing a charge with your bank. Most problems can be fixed faster that way, and a chargeback can delay a refund.

If you offer services on overhops, these terms also apply to you.

Getting paid

• To offer paid services you must set up payouts with Stripe, our payments provider. Stripe verifies your identity and collects your bank and tax details, and you also agree to the Stripe Connected Account Agreement. Payouts are currently available to consultants in the United States.
• overhops keeps 15% of the price of each paid booking and pays the card processing fees from its share. You receive 85%.
• Your share is sent to your Stripe account after the session ends, then reaches your bank on Stripe’s payout schedule. If a client cancels 24 hours or less before the session and gets no refund, you are still paid.
• If you cancel a paid booking, the client is refunded in full and the card processing fee on that payment is deducted from your next payout.
• We may hold or reverse a payout for a session that didn’t happen as booked, or that is under a refund request or payment dispute. Payouts are also held while your account is suspended or closed by us (see “Reports, warnings and account actions”).
• If we suspend or close your account, or take down one of your services, your upcoming sessions affected by it are cancelled and the clients are refunded in full. The card processing fee on those payments is deducted from your payouts.
• You are responsible for your own taxes. Stripe may send you a Form 1099-K and report payments to the IRS as the law requires.

Your responsibilities

• Describe yourself, your experience and your services honestly, and keep your availability up to date.
• Show up and deliver the session as described. Cancel only when you have to, and as early as possible.
• Keep your meeting link working. Free services need one; paid sessions use it too if you choose not to use overhops video rooms.
• Hold any license your work requires where you and your clients are, and stay within it.
• Keep what clients tell you in a session confidential, unless they agree otherwise or the law requires disclosure.
• Don’t ask clients you met on overhops to pay you outside overhops for sessions booked here, or to cancel a booking so you can be paid directly.

You are an independent contractor, not an employee, agent or partner of overhops. You decide how to run your sessions and are responsible for your own expenses, insurance and tools.

You own what you post: your profile, services, posts, replies, reviews and photos. You give overhops a worldwide, non-exclusive, royalty-free license to host, display, copy, adapt (for example, resize images or index text for search) and distribute it, only to run, improve and promote overhops. The license ends when you delete the content or your account, except for copies other people have already shared or that we must keep for legal reasons.

Profiles, services, posts, replies and reviews are public and can be found by search engines. Don’t post anything you want to keep private. Only post content you have the right to share.

After a session has taken place, the client who booked it can rate it from 1 to 5 stars and write a review, once per session. Reviews can be written, changed or deleted for 30 days after the session. They appear on the consultant’s profile with the reviewer’s first name and last initial, profile photo, the month of the session and the service booked, and they count toward the consultant’s average rating.

Reviews must be honest and about your own session. Don’t post reviews for anything you didn’t experience, offer or accept anything in return for a review (or for changing or removing one), review yourself, or include anyone’s personal information. The same rules as for other content apply.

Consultants can post one public reply under each review, and edit or delete it. Consultants can’t hide, edit or remove reviews. Anyone can report a review they think breaks these terms. We remove reviews only when they break these terms (for example abuse, spam, content unrelated to the session, or personal information), never because they are negative. The author is told when we remove their review and why. While an account is suspended or closed, its reviews are hidden.

Don’t use overhops to:

• break the law, or offer services that are illegal, dangerous or require a license you don’t hold;
• harass, threaten, discriminate against or impersonate anyone;
• post spam, sexual content, hate speech, malware or misleading information;
• collect other users’ personal information, or contact them for purposes unrelated to a booking;
• scrape, copy or resell overhops data, or use automated tools beyond normal browser use;
• get around rate limits, security features, payments or fees, or test our security without our written permission.

We may report illegal activity to the authorities.

Reporting

If you’re signed in, you can report a post, reply, consultant profile or service with the Report button, choosing a reason and adding a note if you like. You can also email contact@overhops.ai. Please report honestly: misuse of reports, such as reporting in bulk to harass someone, is itself a breach of these terms. We don’t tell the person you report who reported them, unless the law requires it. Once we’ve reviewed a report, we email you that it was reviewed; for privacy we don’t share what action, if any, we took.

What we may do

If we reasonably believe an account or its content breaks these terms, creates risk for other users or for overhops, or if the law requires it, we may:

• send a warning by email and in the app;
• remove content such as a post, image, reply, profile photo or service. Removed content is hidden from everyone else and marked as removed by overhops; we may restore it if we got it wrong;
• suspend the account until a set date, or close (ban) it. A suspended or closed account can’t sign in, is signed out everywhere, and its profile, services, posts and replies are hidden.

We tell you by email what we did and why, where it’s safe and lawful to do so. If you think we made a mistake, write to contact@overhops.ai and we’ll review it.

Effect on bookings and payouts

• Upcoming sessions during a suspension, and all upcoming sessions after a ban, are cancelled, and both people are told.
• If the consultant’s account (or a service we took down) is the reason, the client gets a full refund and the card processing fee is deducted from the consultant’s payouts. If the client’s account is the reason, the client gets the price back minus the processing fee.
• A suspended or closed consultant’s payouts are held. When a suspension ends, held payouts resume. For a closed account, we pay out earnings for sessions that were delivered as booked, minus amounts owed for refunds, disputes or fees, unless the law allows or requires us to keep them.

Sections that by their nature should continue (such as payment obligations, disclaimers and limits of liability) survive after an account is closed.

Payments and payouts are processed by Stripe; if you sign in with Google, Google’s terms also apply to that sign-in. Links to other websites (such as a consultant’s LinkedIn profile) are provided for convenience; we don’t control those sites.

overhops is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t promise that overhops will always be available or error-free, that search results will be complete, or that any consultant, session or outcome will meet your expectations. We are not responsible for what consultants or clients say or do, in a session or elsewhere.

To the fullest extent the law allows, overhops and its owners, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of overhops or any session.

Our total liability for any claim relating to overhops is limited to the greater of (a) the amount you paid overhops in the 12 months before the claim arose, or (b) US $100.

Some places don’t allow these limits, so they may not all apply to you. Nothing here limits liability that can’t be limited by law.

If someone brings a claim against overhops because of your content, your services or sessions, or your breach of these terms or the law, you agree to cover our reasonable losses and costs, including legal fees, to the extent the claim was caused by you.

If you have a problem with overhops, email contact@overhops.ai first. We’ll try to resolve it informally within 30 days. Disagreements between a client and a consultant are between them, but we’ll help where we can, including with refunds under these terms.

These terms are governed by the laws of the State of New Mexico and applicable US federal law, without regard to conflict-of-law rules. Either of us may bring a qualifying claim in small-claims court. Consumer-protection rights you have under the law of the place where you live are not affected.

We may update these terms as overhops changes. We’ll update the date at the top and, for significant changes, let you know by email or in the app before they take effect. Bookings already confirmed keep the cancellation terms that applied when you booked. If you keep using overhops after a change takes effect, you accept the new terms.

These terms and the Privacy Policy are the whole agreement between you and overhops about the service. If a part is found unenforceable, the rest still applies. If we don’t enforce a term right away, we haven’t waived it. You can’t transfer your rights under these terms without our consent; we may transfer ours as part of a merger, acquisition or sale of assets. Contact us at contact@overhops.ai.